Human connection

 


Zoom life! Technology, and more importantly the changes to working practices and expectations over the last 4 years in particular, allows me to live and work in London, Brazil and Scotland. I’ve been able to create a work model that wasn’t available to me before. For that I am grateful and I love the breadth of work and the diversity of the people I work with. It has allowed me live with the people I love and to build a business I’m proud of, with connections to each part of my life and family.

There are innumerable benefits to the advancement of technology. And at the same time, given so much of my work relates to human connection, it is important not to overlook the fact that technology can come at the cost of human connection. When I mediate workplace disputes the conflicting views and impact of online working is particularly apparent. Inevitably not all employees feel the same about it and depending on circumstances, working from home can feel liberating or isolating and equally working in the office can feel restrictive or productive. And a whole host of factors in between. Companies have to grapple with establishing a new office ethos based on varying degrees of hybrid working models.

Mediation too, often involves a combination of virtual and in-person meetings, and the flexibility of this helps when designing a process to fit the needs of the parties involved. There can be an advantage to holding an online mediation where there are geographical or logistical factors making it difficult to get everyone around a table. And where there are particular vulnerabilities and sensitivities to a dispute it can assist parties to attend remotely.


I think it is also important for us to remember that there is a power in human connection and to not dismiss this when considering the technological options available.

 
 
 

National Mediation Award shortlist nominee

 

I am delighted to have been shortlisted for the National Mediation Awards Newcomer Award!!

Thank you to the The National Mediation Awards. Congratulations to all the shortlisted mediators! And thank you Centre for Effective Dispute Resolution (CEDR) for nominating me. I’m immensely appreciative of the support.

I love being a mediator. I love the work I do. Changing career and starting a business has also at times felt an uphill battle. This recognition is immensely gratifying.

 

São Paulo

 

I’ve spent the past week in São Paulo meeting with colleagues, old and new. I’m continuing to learn more about the mediation profession in Brazil and talked with mediators at length about the pros and cons of the different models of mediation in the UK and Brazil. Compared to the conventional one day model primarily practiced in the UK, mediations in Brazil commonly last over several months. I consider there to be benefits to both models and enjoy the flexibility mediation allows in terms of process design. And at the same time I see why a structured finite process is very helpful and sometimes necessary.

Once again my time here has left me with a renewed optimism not just for the advancement of mediation but for the interesting and inspiring community that is formed through international dispute resolution. The energy of this city lifts me up and most of all the generosity and kindness of people who I’m lucky enough to call colleagues fills me with gratitude. To name just a few who shared their time, advice, company and warmth: Marcelo Perlman Caio Campello de Menezes Gustavo Milaré Diego Faleck , John Anderson and Rissiane dos Santos Goulart.

 
 
 

Possible

 

I love William Ury's description of himself as a 'Possibilist'. Trying to find the possible from any given situation seems a good approach to life, and is particularly apt for my work as a mediator. 'Possible: How we survive (and thrive) in an age of conflict' is a great read - here's my short book review of why (published in the Civil Mediation Council’s Book Club.

Throughout a mediation, I ask the parties two questions: What would a resolution need to look like for them; and what do they think the other side want? Putting yourself in the shoes of the other and anticipating their position, helps to frame your requests in such a was as to more likely elicit an agreement.

William Ury in his latest book ‘Possible: How We Survive (and Thrive) in an Age of Conflict’ talks about an exercise he uses called the Victory Speech. He asks the parties to imagine they have settled on terms favourable to them, and then to write the victory speech for the other side. We all have constituents of one form or another, whether that be shareholders, fellow directors, our families, or, in the case of governments and public bodies, the public. So if you can anticipate what the other side would need to be able to sell the agreement to their constituents as a success, it helps you determine both what to offer and how to frame your offers.  You are more likely to settle if you draft a proposal that can be sold by both parties as a win.

Ury describes using this technique with Donald Trump, Kim Jong Un and Dennis Rodman to avoid a nuclear war between the US and North Korea. This is one of many illuminating case studies in his latest book. If you haven’t read it I would recommend it, for mediators and anyone interested in the power of dialogue and relationships.

 
 
 

What does it mean to win?

 

When I told family friends at Easter I was going to be judging a mediation competition in Brazil, one of them laughed uncontrollably. At the time I couldn’t understand why he found it so funny. He kept asking but how do you win? I think I was a bit offended he didn’t think my profession had demonstrable levels of skill. But of course he was right to question it. And in the opening remarks of the 2024 CPR International Mediation Competition held in São Paulo, Dr Sukhsimranjit Singh commented on just this question, asking “can there be a winner in mediation?”. 

I recently heard Tony Allen speak at a CEDR event where he questioned whether we need to redefine what it is to win. He was discussing the recent Churchill ruling and what impact a mandatory court order for mediation could have on a party with a CFA (conditional fee agreement). It is a common theme for mediators to query what it is to win. I often ask parties what a win would look like for them, and at the same time for them to be open to the specifics of that changing throughout the mediated discussions. One of the powerful aspects of mediation can be allowing for a creative exploration of possible outcomes, knowing that no one is bound to any proposal until a settlement is signed. Part of this is allowing for failure, requesting ideas in the knowledge some will be discarded, as it is through this process that a greater understanding of each side’s interests can be developed. Is this intentionally losing in order to win? Mediation requires a shift in perspective, both about the conflict at issue but also, to be most effective, away from a zero sum win/ lose approach. 

This is not to take anything away from the winning mediator nor the winning negotiation team at this competition  (Adricia Fereira of Sao Paulo Brazil and Aidan Wallace and Shaun Sweeney of Glasgow, Scotland respectively). They, along with the other finalists from Sydney, Australia impressed in the way they approached each round of the competition with detailed preparation, a considered and open manner, inquisitive as to the positions of their opposing sides and creative in exploring the possibility of shared outcomes.

In the current climate of partisan politics and protracted foreign diplomacy worldwide these international students provided real encouragement for the future of mediated disputes.  On several occasions my feedback was that I wished all parties I mediated with had the pragmatism and collaborative approach these negotiators had and that I had noted techniques from the mediators I intended to utilise in my own practice. 

I felt a tension judging the final, knowing how much work had gone into each team’s participation and just what a win would mean to them. But I was also reassured to know that (perhaps) all good mediators and those working in the dispute resolution profession would know that competing at this level is not really about winning or losing but rather the participation. The process of mediation is, I sometimes think, more important than the mediator. We hold the space and design the process and then it is for the parties to determine what they bring to the table. 

It was an honour to judge alongside Denise Shaw, Jonathan Lloyd , Diago Falek and Dr Singh. Spending a few days surrounded by international dispute resolution experts and aspiring negotiation and mediation students from around the world left me enthused about the power of dispute prevention and resolution, and international peace building. Many thanks for inviting me Knar A. Nahikian and CPR Institute, and to my new found colleagues and friends Rissiane dos Santos Goulart, Marina Gouveia, Jair Gevaerd, Gustavo Milaré, Franco Gevaerd, and Paul Godin amongst many more. 

 
 
 

CPR International Mediation Competition

 

I’m delighted to be on the panel of judges for the CPR International Mediation Competition, held in São Paulo. The International Institute for Conflict Prevention and Resolution is a great organisation doing inspiring and valuable work globally, promoting the benefits of resolving and mitigating disputes. It’s an honour to be serving as a judge at this three day event, inspiring to be surrounded by an international community of mediators and dispute resolution specialists and energising to be in this fabulous city of São Paulo!

 
 

Dispute design

 

Today I attended a panel discussion on public and private initiatives for dispute prevention innovation and practice hosted by the International Institute for Conflict Prevention and Resolution and the University of São Paulo. There were numerous highlights for me: having just flown in from London this morning the Brazilian breakfast spread was a life saver, and the venue of the faculty of law in the University of São Paulo was stunning. But mainly it was fantastic to be surrounded by an international community of conflict resolution specialists and encouraging to hear how Brazil is promoting and developing dispute resolution and mediation. With over 80 million pending law suits, alternative dispute resolution is greatly needed here and positions Brazil as a fascinating case study in how we could move away from the traditional court based justice system.

It was inspiring to hear Diego Faleck speak of his impressive work and of the need for a broader view of dispute prevention. He talked of prevention as understanding the root cause of an issue and improving relationships. He discussed what it is to design dispute systems and fellow panel member Caolina Hannud goes by the title ‘legal designer’. I love this reference to design in relation to dispute for two reasons: Firstly, I don’t think we should be striving to eliminate disputes as healthy conflict is necessary, but rather we need to learn how to manage and resolve it, to design strategies for all types of dispute in our lives. Secondly, I like the creativity implicit in the term design. Mediation and dispute resolution is about the law, business and finance yes, but it is also about people, relationships, stories, language and the arts. It is both about the creativity in our lives and societies and also I believe great conflict resolution is a creative path, requiring the mediator to design something bespoke to the needs and characters of the parties involved and requiring creativity from the parties too, in exploring what solutions may be available. (Also - full disclosure, I was going to go to art school before I switched to law school, so this combination appeals to me!)

 
 
 

The Time Is Now

 

Scottish Mediation have published ‘The time is now’ today : “The scale of the challenge that has been presented by COVID and Brexit has enabled us to demonstrate our capacity for radical change. Conflict is inevitable. Positive outcomes require us to navigate multiple complex relationships helping people find their 'new place.' Now is the time to highlight mediation as being a key opportunity to support this process.”

See The Time Is Now for the full document.

 
 
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Virtual connections

 

I continue to be pleasantly surprised by the use of online technology as a platform for successful mediations. I recently put it to the test with a 5 party complex mediation, and with some creativity around form and process it worked remarkably well and settlement was reached. It raises questions for me I haven’t yet got the answers to, as I feel conflicted with all I hold important about the value of face to face meetings and all that we can gain from reading body language and the presence of those in a room. Online mediations appear on one level to contradict this. But the fact that it works so well allows for interesting reflection on the power of language, tone of voice, and the minutia of detail that can be picked up when utilising mediation skills in a conversation.

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Change of seasons

 

Moving between seasons is not unlike the process of a mediation. Moving from preparation and building rapport, to an exploratory phase, to bargaining, and always with the flexibility to move back and forth as you progress. Preparing oneself for winter feels particularly hard with all that is going on globally, and the weather has jumped from summer to winter with reminders of autumn in-between. We can’t rush the process as much as we may want to. Mediation, as with the changing seasons, is a path which when well navigated can lead us to brighter times.

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HOUSING DISPUTES

 

The coronavirus pandemic and particularly the period of lock down highlighted the need for a safe, happy and secure home environment. For many, issues with their housing or neighbour disputes have exacerbated what is a difficult time for all. Having just successfully mediated a housing dispute I am conscious of the negative impact isolation has on those without a comfortable home. If you are a housing association with tenants entangled in conflict or you are in the midst of a construction dispute as the client or building company, mediation may be a time and cost-efficient way to resolve your matter. Get in touch to discuss whether mediation could help – I’m always happy to have an initial consultation free of charge.

 
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The power of communication

 

Mediations sat around a corporate board room or law firm conference table can feel intimidating for some. It can be helpful to remember that we practice communication and mediation skills all the time, even when we are least conscious of it. Articulating our needs and listening to others is crucial in mediation and can be practiced in any setting. 

I’m just back from a country escape bank holiday weekend. I was reminded of the strength of coming together and sharing. It’s not always easy but it nearly always helps.

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New podcast from CEDR

 

CEDR have recently started a podcast interviewing some of the world’s best mediators, sharing their experiences and advice. This is a great podcast, not just for mediators, but anyone wanting to understand the triggers for conflict and tools for managing difficult conversations. 

 
Source: https://www.cedr.com/podcasts/

Mediating online

 

I, like many mediators, have been adapting to online mediation. For some (myself included) this was not something we would have considered previously, believing that the meeting in-person, face-to-face nature of mediation was fundamental to developing rapport and trust in order to effectively shift perspectives and resolve conflict. In a recent blog post, John Sturrock wrote in his recent Core Solutions blog (see link below) that mediating on Zoom has been a ‘revelation’ and in some respects ‘more effective than the traditional way’, describing the ‘intimacy’ of online meetings. I remain convinced in the power of the personal meeting but am fascinated to discover there are equally powerful aspects to online mediations, such as the comfort and subsequent confidence some parties feel through speaking from their own home, and the flexibility it allows for creativity around designing the process – in terms of time, location, and who is able to attend and participate. The traditional mediation model has had to adapt, as we all have, because of Covid-19, and I hope that when things begin to return to normal, the best parts of in-person and online can be combined as standard mediation practice.

 

 
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Source: http://www.core-solutions.com/blog/mediati...