“Shona was brilliant in resolving the matter between both the parties. She was professional, friendly, efficient and had a great style of mediation. Both parties agreed on a settlement and avoided court costs. I will highly recommend Shona for any future mediation cases.”

“Over a number of meetings with colleagues Shona delivered a result that was better than we had ever hoped for. The perspective of the colleagues involved shifted and the foundations were laid that enabled trust to be rebuilt. The result for our business was improved levels of colleague engagement and performance, all of which was underpinned by the retention of key colleagues. What was particularly pleasing for me and my leadership colleagues was that those involved in mediation expressed their gratitude to the company for engaging Shona to deliver the mediation that enabled them to rebuild trust. I moved from being a mediation sceptic to an advocate and as such I am personally grateful to Shona.”

“I would like to express my sincere gratitude to you for the excellent way you mediated.”

“Shona’s approach throughout the process was very empathetic and sharp, as well as very personable with all the parties. She helped get the parties to the important points and consider the litigation risks instead of debating the merits of the case. Her valuable assistance, most likely persuaded the claimant to settle as the morning after the mediation a settlement was reached!”

“You helped us more than I can say. You were there from the start to the end. We would recommend you 100%.”