“Shona grasped the issues and the background to the ‘maths’ in our matter extremely quickly and in a very human way. I believe her professionalism, impartiality, commercial acumen and negotiation-facilitating skills would benefit very many situations where clients need help to settle disputes they are embroiled in.”

“Over a number of meetings with colleagues Shona delivered a result that was better than we had ever hoped for. The perspective of the colleagues involved shifted and the foundations were laid that enabled trust to be rebuilt. The result for our business was improved levels of colleague engagement and performance, all of which was underpinned by the retention of key colleagues. What was particularly pleasing for me and my leadership colleagues was that those involved in mediation expressed their gratitude to the company for engaging Shona to deliver the mediation that enabled them to rebuild trust. I moved from being a mediation sceptic to an advocate and as such I am personally grateful to Shona.”

“Shona Crallan is an excellent mediator and assisted me and the other side to reach a settlement when at the beginning of the day it seemed far away. Bringing tact, diplomacy and setting realistic limits and managing expectations she brought the parties to closure. I have no hesitation in recommending her in her areas. Top notch. ”

“The mediation certainly was helpful for clarifying matters despite not reaching settlement, and my client is grateful to you for your assistance. We were impressed with the way you were able to accurately and helpfully summarise rather complex matters after hearing them explained only once. We were also grateful for the opportunity to have a structured and facilitated conversation with the other side that probably wouldn’t otherwise have taken place. ”

“Shona’s approach throughout the process was very empathetic and sharp, as well as very personable with all the parties. She helped get the parties to the important points and consider the litigation risks instead of debating the merits of the case. Her valuable assistance, most likely persuaded the claimant to settle as the morning after the mediation a settlement was reached!”

“Shona was incredibly good at building rapport and cut through some very resistant positions right from the start. She was efficient in what she said and made parties feel comfortable. Her strength was having everything at her fingertips while having the confidence to ask for explanation which helped build rapport. Shona got the parties thinking about how to use the mediation to explore the issues that the other side may be concerned about - thinking beyond the scope of the litigation.”

“It was lovely to work with you and I am glad we reached a settlement eventually. I shall of course keep you in mind for future mediations.”

“My mediation experience was a hugely positive one thanks to Shona, who really took the time to understand my case and facilitated the session with professionalism and grace.”

“We are over the moon with this outcome and couldn’t have hoped for better really. I wanted to thank you for your support and kindness throughout the process and for facilitating such a productive and positive meeting.”

“Shona Crallan was amazing. She is knowledgeable, understanding and really knows how to run a mediation to get everyone to say what they need to say. Despite not having the outcome that was needed it was not down to Shona as she did everything right. Would happily recommend shona to everyone.”

“Shona is a rarity amongst lawyers. She is much cleverer than she makes out and is very sympathetic to the clients. She knows how to cut a deal. Top rate and good value.”

“Shona - thank you for assisting a settlement in an extremely difficult mediation which I did not consider likely. We should be delighted to recommend you or work with you in the future.”

“Shona’s mediation style is highly effective and contributes immensely to the positive resolution of conflicts between entrenched parties. It was a pleasure to observe. Shona in action, as she exemplifies a remarkable ability to facilitate constructive dialogue between deeply conflicting parties.
Her approach to mediation is both professional and empathetic, allowing her to manage even the most challenging disputes with ease. She possesses excellent communication skills, both verbal and non-verbal, which facilitate clear and effective exchanges between the parties, as well as identifying and allowing the parties to discuss practical and creative solutions for the dispute at hand. In high stress situations Shona possesses a calm and composed demeanour, which helps to de-escalate tensions and ensure that the mediation process is on track. Shona is an outstanding mediator who would be a valuable asset as part of the dispute resolution process.”

“Thank you to Shona for handling a difficult meeting with such compassion.”

“Shona was very clear and understanding. Her communication was brilliant. Even though some things were hard to say Shona understood and listened well. ”

“Shona was incredibly supportive and professional whilst being very friendly. She reassured me throughout the process and was both informative and responsive to queries. I was grateful to have her both as part of the process and chairing the meeting which made things a lot easier. ”

“Shona was professional, helpful and imaginative in exploring options throughout the process. She facilitated dialogue in the group sessions and in private sessions struck a good balance between challenging the client’s assumptions and respecting their positions.”

“Thank you very much for your patience and expertise.”

“I just wanted to express my gratitude for the mediation process. I thought you handled it very well and I think the document we agreed on is fair and robust. I think it will really assist in driving the success of the organisation in the future.”

“Shona made the process comfortable and kept me informed at all stages. Would highly recommend.”

“We have found great value in meeting with you and are very appreciative of your time and the space you created for discussion - so thank you again for everything.”

“This has been a very worthwhile exercise. Having you at the helm, a bastion of calm at the centre of this, has been hugely beneficial.”

“Shona was involved with both my Section 21 and Section 8 Housing Act 1988 cases mediation. The case involved rental arrears and housing conditions claim. Shona was brilliant in resolving the matter between both the parties. She was professional, friendly, efficient and had a great style of mediation. Both parties agreed on a settlement and avoided court costs. I will highly recommend Shona for any future mediation cases. Thank you Shona.”

“I worked with Shona on extremely high profile human rights cases examining state responsibility for deaths of our fellow citizens in custody. Her legal knowledge and analytical skills were first class, and helped me immensely, but I was also struck by the compassion with which she supported the grieving families having to endure the unimaginable ordeal of recreating their loved one’s death. She understands the law; she understands human beings; she cares.”

“Shona was wonderful, supportive, calming and listened to everything I had to say. I am so grateful for the support she has given me.”

“Shona is a highly skilled facilitator with a track record of working with vulnerable people. She creates the environment to assist people to voice their concerns in a safe and protected group setting that allows for conversations to lead to both better understanding and an opportunity for resolution”

“I used Shona’s services to help resolves Anti-Social Behaviour issues and neighbour disputes at one of my blocks. As a Housing Officer I had come to the end of the road with actions I could take to resolve these issues, and was very pleased with the work that Shona did with my tenants. She communicated with me throughout to update me on the progress, and listened to each tenant’s issues individually before holding a group discussion. I am pleased to report that no further complaints have been received as yet, so I am very happy with the outcome.”

“You helped us more than I can say. You were there from the start to the end. We would recommend you 100% and really can’t express enough how much your work with us meant.”

“I would like to express my sincere gratitude to you for the excellent way you mediated. The professionalism and care with which you handled the matter is commendable.”

“Shona has been a great help throughout this process. I felt the service was professional but also sensitive to the situation. I genuinely feel as though Shona cares about a positive outcome for my child. Thank you.”

“Shona showed great sensitivity when adapting the process for my clients’ additional needs and explained the process clearly to the client so she understood what would be happening when and what boundaries were in place for both parties. The outcome of the mediation was good and my contact with the client since has shown that the agreements made at the end of the mediation have had a lasting impact on my client’s daily life for the positive.”

“It was lovely to work with Shona, she was great. She was calm and considerate and engaged with all.”